Please fill the form to start your refund. We will email you a return label to use at the US Post Office. We offer returns/exchanges 21 days from the date the item is shipped as long as the item is not damaged. There is a $3 Shipping + Handling deduction for any returns to cover a portion of the return shipping. We'll refund your price once we received the order back. Original shipping costs are non-refundable. If you have any issues, please contact us at help@krakx4u.com.